Terms & Conditions - the base of our contract with you

Please find our full terms and conditions below and learn about our cancellation and payment policy. Printable version available.

Terms and Conditions

§ 1 Area of applicability /validity
The following terms and conditions apply to all present and future legal transactions and acts between the partners within the pool of Rostock Travel Service and its clients. In case these terms are inconsistent with terms of a client or a third party involved, they will have priority.
§ 2 Terms of contract/ placing of orders

A contract becomes valid by written confirmation of the booking placed. Rostock Travel Service usually reconfirms the booking right away, however, after max. 14 days. In addition to that, a contract becomes valid as soon as Rostock Travel Service actually supplies the services it was ordered to supply. The terms mentioned above are also persistent with additions or alterations to the booking placed. The client is obliged to inform Rostock Travel Service about all relevant factors concerning the realization of the service, e.g. dates, number of guests to be transported, kind and volume of luggage and other carry-on items, at the time of booking. Rostock Travel Service is a pool of quality transport service partners. The client is informed about the actual business partner for the booking concerned at the time of confirmation of booking by Rostock Travel Service.

§ 3 Services

Rostock Travel Service is obliged to use only absolutely roadworthy and technically perfect vehicles that apply to the rules and regulations of the german traffic regulations/highway code (see StVG, StVO and StVZO) as well as the specific terms of the BOkraft, which regulates passenger transport. The vehicle will be fresh and thoroughly cleaned at the time of service. It is insured within the applicable terms of the german automobile insurance regulations (AKB). All drivers are in possession of the applicable licence for passenger transport (see PBefG).

§ 4 Prices
All prices mentioned are in EURO. Quotes remain valid for 21 days following the issue date. Please note, that all details within the quotations are non-binding. Only the prices issued in your booking confirmation, subject to the applicable german VAT, are relevant. Additional services will be charged separately.
§ 5 Terms of payment
Payment is usually done in cash at the site of service. A written invoice can be send to the client per mail if desired. Credit cards, cheques, bills of exchange or drafts can only be accepted by prior arrangement and agreement. On prior agreement a payment of 50% of the invoice total in advance can be done.
§ 6 Cancellation terms
A cancellation needs to be done in a written form and will be confirmed in written form. Unless agreed on differently a single expense allowance of 20,00 Euro including applicable VAT is billed if the client withdraws from the contract until 7 days prior to the booked service date. Less than 7 days prior to the booked service date a cancellation fee of 50% of the price agreed on applies. For withdrawal within 24 hours prior to the booked service a cancellation fee of 100% of the expected invoice total applies. This is also valid for the case of a no-show of the client/guests at the agreed meeting area/pick-up area.
§ 7 Transport restrictions
Passengers that pose a danger for the security and order of the transport can be excluded from the service. This especially is valid for passengers that are under the influence of alcoholic beverages or other drugs of any kind and passengers with guns or other arms unless they are entitled to carry those. The passengers need to behave in a way to ensure their own and the driver's security during the transport and consider other travellers as well. Orders given by the driver or our staff need to be followed immediately. If a passenger does not stick to the obligations mentioned and continues to violate them after being urged not to do so by the driver, he/she will be excluded from the service. Damages done to the vehicle or further applicable damages by the passengers need to be paid for by the responsible party or the party that ordered the services. For any dirtying cleaning fees will be billed separately. In case the responsible and the contract party are not identical they will both be liable as a total debtor. The liability remains even if the party ordering the service is not responsible for the damage done by the passengers.
§ 8 Liability
The liability of Rostock Travel Service is restricted to the maximum of the price agreed on for the service. Further compensation claims to Rostock Travel Service or third parties involved are excluded unless the damage was done wilfully or stark negligent. If we can not supply a service on the date agreed on through the cause of technical break-down, force major, accidents, traffic congestion or legal restrictions (e.g. smog) as well as restrictions by climate, the client does not have a right to demand the fulfilment of the contract. The client will receive a full refund on the payments done so far. In case of a technical break-down we can supply an alternate vehicle for the service. Further claims by the client are excluded. Rostock Travel Service is freed from liability if an extension of the transfer/tour time relies on conditions that cannot be controlled by using the most care and consideration and whose effects/consequences we cannot ward off. In case of a third party carrying out the service as a partner of Rostock Travel Service claims can only be accepted to the extent that we can claim to this third party.
§ 9 Notification of damages and limitation
Visible/noticeable damages and claims need to be announced in a written form directly after the transport service. Damages that were not immediately noticeable need to be claimed in written form within 5 days after the termination of the service. After this point all claims are excluded. Furthermore all claims come under the statute of limitations one year after the termination of the service. A limitation of 3 years is only applicable to damages done wilfully or stark negligent.
§ 10 Type/class of vehicles
In case a vehicle breaks down the party carrying out the service is entitled to supply an alternate vehicle. The client is explicitly informed that those alternate vehicles can be of a lower or higher class than the vehicle booked. The client will only be billed the price of the class of vehicle used, be it a lower class, or respectively the price of the booked class be it a higher class.
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